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Customer Success Analyst IC3

Customer Success Analyst IC3

Trigent Software Private LimitedHyderabad, TS, India
1 day ago
Job type
  • Quick Apply
Job description

Job Description -

  • Coordinate Private training class deliveries, including gathering customer requirements, customer outreach, event coordination and logistics, ensuring quality and consistency of training events.

Solve training class delivery issues and make contingency plans, with minimum impact on participants.

  • Develop plans and new processes as the business and Learner needs evolve.
  • Create and maintain Public training schedules across various geographies, languages, and delivery formats.

    • Analyze data and leverage the insights to form the Public training schedule.

  • Ensure that systems are up to date with information to publish offerings internally and externally.
  • Solve training class delivery issues and make contingency plans, with minimum impact on participants.
  • Develop plans and new processes as the business and Customer needs evolve.
  • Make Trainer staffing assignments and communicate assignments to Trainers in concert with Delivery Managers.
  • Consistently maintain accuracy of data in relation to all aspects of Learning coordination such as class scheduling, registrations, rosters, attendance, and distribution of training materials.

    • Skills :

  • Demonstrated experience creating and / or improving operational processes.
  • Detail orientation and advanced organizational skills.
  • Data entry and handling skills to a high level of accuracy.
  • Excellent written and verbal communication skills.
  • Ability to learn quickly and independently.
  • Ability to resolve client issues and escalate when appropriate.
  • A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment.

    • Education & Experience :

  • Bachelor's degree preferred
  • At least 2- 4 years of professional experience.
  • Experience in coordinating global training events, Services Operations, Customer service, and Human Resources.
  • 2 years' experience with LMS and CRM cloud applications.
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    Analyst • Hyderabad, TS, India