Teller Operations _ Bank
ConfidentialBelgaum30+ days ago
Job descriptionHandle cash transactions, NEFT, RTGS, and other banking transactions efficiently Address customer instructions and ensure timely execution of financial operations Respond to transaction-related queries and provide resolution within TAT Attend to customer inquiries at the branch and deliver prompt service Maintain accurate records of customer interactions, complaints, and resolutions Conduct welcome calls and ensure proper onboarding of new customers Ensure adherence to internal processes, regulatory norms, and documentation standards Follow operational guidelines and participate in achieving high audit ratings for the branch Maintain vigilance on regulatory and statutory updates relevant to branch operations Ensure all processes, systems, and resources are optimized to deliver superior service Maintain necessary logs and data for transaction efficiency and internal analysis Coordinate with internal teams to ensure smooth branch functioning
Role Overview :
The Branch Operations Executive is responsible for handling day-to-day banking operations, including account opening and maintenance, transaction processing, and compliance with banking procedures and audit requirements. The role focuses on delivering a consistent and efficient customer experience while ensuring regulatory and process adherence.
Key Responsibilities :
Account Opening & Maintenance
- Execute processes for account opening, maintenance, and closure in line with banking standards
- Scrutinize and verify customer documents as per branch checklist and regulatory guidelines
- Ensure accurate data entry and proper documentation for all account-related activities
Transaction Processing
Customer Service & Query Handling
Compliance & Audit
Operational Excellence
Skills Required
Account Opening, account maintenance , Cash Handling, Neft, Rtgs, Banking Operations, Customer Service
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Teller Bank • Belgaum
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