This job offer is not available in your country.
Manager (3 Days Left)
ADPIndia7 hours ago
Job descriptionDelivers on the business goals for the respective business function. Works with all stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career progression, sharing of best practices, campus recruitment, etc. (Experience in an international voice process / customer service process is required) Work collaboratively to achieve world-class service, operational excellence, and constantly innovate to improve the business processes, including partnering with Product. Establishes appropriate structure and responsibilities for attaining business objectives. Constantly evaluate results to meet performance objectives and map accordingly. Manages Deputy Manager / Assistant Manager-Operations – 6 to 8 or more direct reports as and when the business grows. Uses excellent planning and organizational skills with the ability to direct the operations’ performance and manage competing priorities and projects. Uses strategic objectives as a basis for establishing performance parameters for the team. Operation delivery responsibility of units as specified. Ensure on-time deliveries with Best-in-Class Quality and Productivity standards. Put in place appropriate quality systems to ensure a strong culture of reporting and evaluation of defined metrics and a focus on continuous improvement and operational excellence. Relentless focus on constantly improving Associate and end-user experience. 12 – 15+ years of operational and management experience with 2-4 years in a manager role in an Inbound voice / chat function. 5+ years’ experience in Service Delivery using the offshore delivery model, preferably in a large Multinational organization. Excellent planning, organizational skills, and interpersonal skills Excellent presentation – both verbal and written skills are required. Proven ability to manage multiple projects and multiple relationships simultaneously. Proven ability to effectively direct and lead an operation in attaining client satisfaction, associate engagement, and performance management. Think from an end-to-end perspective to improve customer experience. Ability to take risks to improve, be decisive, and have a strong data-driven approach to all aspects of work. Possesses good judgment and the ability to foster teamwork. Ability to resolve conflicts and bring out convergence. Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others. Ability to work in a Matrix structure and collaborate and work effectively as part of a team. Ability to address training and career development needs of individuals, teams, and organizations. Flexible with night shifts
Overview & Scope :
Develop and lead to day operations of a key strategic ADP team in India. Operationally,
The growth of this team is based on its ability to scale processes so that we can raise the scope and quality of services, while at the same time improving operating costs and margins. The role entails overall responsibility for all aspects of day-to-day operations, including but not limited to :
- Driving strong associate engagement
- Driving strong end-user and Client relationships
- Driving Operational Excellence through KRA / SLA adherence
- Nurturing a culture of Innovation and Business Process Improvements
Basic Function :
Manager Responsibilities :
Skills / Knowledge / Experience :
Education
1. Bachelor’s Degree required in a related field (Commerce, Business, Finance, or Engineering).
Work Experience
Specific Skills
Create a job alert for this search
Manager • India
Related jobs
![▷ [3 Days Left] Operations Manager](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=TP)
- Promoted
3 Days Left : Business Manager-Sales
LivspaceIndia In the role of a Business Manager - Sales, you will be required to own the sales funnel & drive sales closure.You will need to achieve sales target on projects month on month through a team of 6 to...Show moreLast updated: 10 days ago
- Promoted
▷ 3 Days Left : Manager - MDM
Axtria - Ingenious InsightsIndia Role : Manager / Sr Manager - MDM.Job Location : Gurgaon / Noida / Bangalore / Hyderabad.Your Responsibilities includes, but not limited to : .
Participate in overall architecture, Capacity planning, develo...Show moreLast updated: 30+ days ago
- Promoted
- New!
Manager (3 Days Left)
SofomationIndia Position : Senior Manager – Safety.Experience : 10–15 years of relevant experience in product safety lab operations.To lead and manage the safety testing laboratory operations across multiple product...Show moreLast updated: 7 hours ago
- Promoted
- New!
▷ 3 Days Left : Project Manager
CogitateIndia Manage administrative and operational elements of projects to assure successful completion and client satisfaction while meeting company goals for the projects.
Predict resources needed to reach obj...Show moreLast updated: 7 hours ago
- Promoted
- New!
3 Days Left! Key Account Manager
Bioart NutraceuticalsIndia Job title : Key Account Manager.We are looking for a Key Account Manager to manage and expand relationships with institutional clients across the wellness, salon, and dermatology sectors.This positi...Show moreLast updated: 7 hours ago
- Promoted
- New!
Business Transformation Manager (3 Days Left)
LTIMindtreeIndia Job Title : Business Transformation Lead – Supply Chain Management.The Business Transformation Lead will drive strategic transformation initiatives across the Source-to-Deliver (S2D) value chain.Thi...Show moreLast updated: 7 hours ago
- Promoted
- New!
(3 Days Left) Department Manager
ZARAIndia Your role is to connect the product with the people.Every decision you make has intention.You guide the eye and shape how each collection is experienced.
You know that a good display sells – but abo...Show moreLast updated: 7 hours ago
- Promoted
- New!
3 Days Left! Closing Manager
APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTSIndia Location : Balewadi / Baner / Tathwade / Katraj.Interview Location : Aundh, Pune.Responsible for understanding the local market dynamics and competitive environment - Responsible to provide a quality s...Show moreLast updated: 7 hours ago
- Promoted
▷ 3 Days Left : Zonal Manager
NxtWaveIndia Proven experience of 5+ years in managing and leading Sales / Pre-Sales teams, preferably in the EdTech industry.Expertise in building and managing sales funnels, tracking feedback, prioritizing task...Show moreLast updated: 12 days ago
- Promoted
- New!
▷ 3 Days Left : Revenue Operations Manager
SingularIndia Singular is a leader in mobile marketing analytics, helping top brands unify marketing data, measure performance, and optimize growth.
We’re looking for a Revenue Operations Manager to take ownershi...Show moreLast updated: 7 hours ago
- Promoted
- New!
3 Days Left! Claims Manager
Anand Rathi Insurance Brokers LtdIndia The Claims Function in our insurance broking company is designed to facilitate the efficient and accurate processing of insurance claims.
This function aims to ensure timely resolution of claims, ma...Show moreLast updated: 7 hours ago
- Promoted
- New!
Closing Manager (3 Days Left)
Gera DevelopmentsIndia We are Gera Developments Private Limited (GDPL), a brand known by our five-decade history as one of the pioneers in the Real Estate business in Pune.
Innovation, transparency, and enhanced customer ...Show moreLast updated: 7 hours ago
- Promoted
- New!
3 Days Left! Program Manager
TookitakiIndia Tookitaki is looking for a dynamic and experienced Technical Program Manager to oversee the successful execution of multiple projects from inception to completion.
The ideal candidate will ensure ad...Show moreLast updated: 7 hours ago
- Promoted
- New!
▷ [3 Days Left] Operations Manager
TPIndia The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs.
The candidate should be comfortable multitasking and working cross-fun...Show moreLast updated: 7 hours ago
- Promoted
- New!
3 Days Left! Project Manager
PC Jeweller CompanyIndia Key Responsibilities (Commercial ICI Projects) : .This is a part-time position with a hybrid work model – a combination of remote work and in-person site visits or office meetings as required.Manage ...Show moreLast updated: 7 hours ago
- Promoted
- New!
3 Days Left : Analytics Manager
Axis My IndiaIndia Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data-driven decision-making.
It has launched the "A" App, a people empowerment platform designed to...Show moreLast updated: 7 hours ago
- Promoted
- New!
▷ (3 Days Left) Deputy Manager / Manager – Planning & Project Management
VEGROWIndia Job Title : Deputy Manager / Manager – Planning & Project Management.Department : Planning & Project Management.We are seeking a highly motivated Deputy Manager / Manager – Planning & Project Management ...Show moreLast updated: 7 hours ago
- Promoted
3 Days Left : Key Account Manager
CurefitIndia At Cult, we’re on a mission to make fitness fun, sustainable, and part of every lifestyle.We’re not just building a fitness brand — we’re shaping culture.
From our workouts and footwear to our digit...Show moreLast updated: 11 days ago