Salesforce Developer (Service Cloud / RMA)

Salesforce Developer – RMA / Service Cloud Projects

We are seeking a highly skilled Salesforce Developer to support a key initiative focused on RMA (Return Merchandise Authorization) processing within our Services organization. This role will be responsible for building robust, scalable, and time-sensitive solutions on the Salesforce platform that integrate with multiple downstream systems and adhere to strict SLAs.

Project Overview

The RMA program handles customer return requests initiated within Salesforce, which then trigger fulfillment workflows across several external systems. These processes must be resilient, high-performing, and built for quality , ensuring that all requests are executed accurately and within required service levels.

Key Responsibilities

• Design, develop, and deploy custom Salesforce solutions across Service Cloud , Apex, Lightning Web Components (LWC), and platform services.
• Build integrations between Salesforce and downstream applications using APIs, middleware, and event-driven patterns.
• Collaborate with cross-functional teams (business, QA, architecture, operations) to translate business requirements into scalable technical solutions.
• Ensure all processes meet performance, reliability, and SLA expectations.
• Participate in code reviews, CI / CD pipeline activities, and release management workflows.
• Troubleshoot and resolve production issues with a focus on quality and long-term stability.

Required Skills & Experience

Nice to Have

Who Succeeds in This Role

A developer who enjoys solving complex workflow challenges, thrives in environments with tight SLAs, and takes pride in building reliable, well-engineered solutions on the Salesforce platform.