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Database Administrator, Staff

Blackbaudhyderabad, India

6 hours ago

Job description

The Business Systems Analyst plays a crucial role as a Gainsight administrator in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team. The Business Systems Analyst will collaborate with cross-functional business teams to develop customer success strategies and craft the associated business requirements. They will translate these requirements into technical designs that they implement in Gainsight and, at times, integrated systems such as CRMs like Salesforce, while adhering to systems administration best practices.

The Business Systems Analyst will then train team members and business partners to use the workflows they’ve set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively. Altogether, they create and manage scalable processes and solutions on the Gainsight platform to support business goals.

What you’ll do

Being handed requirements to go off and build / implement

Solution Design

Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, email programs, end-to-end workflows, systems integrations)
Collaborate with cross-functional teams to configure Gainsight to meet those needs (partnering with other operations teams as needed)
Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds

Business Processes

Manage the rollout of processes, including thoughtful timing

Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers

Manage mapping and documentation of Gainsight implemented processes

Upkeep & Support

Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions

Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform

Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies

Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release.

What we’ll want you to have :

Experience working in customer success, or equivalent understanding of key customer success principles

Familiarity with Salesforce required

Experience as end-user of a CRM, customer support system, or marketing automation system

Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems / software

Demonstrated project management, business analysis, and problem-solving

Experience working in cross-functional teams

Self-starter, demonstrating leadership of owned projects

Excellent written and verbal communication and presentation skills

Strategic thinking and prioritization

Experience with Advanced Query Logic

Problem solver with a systems mindset

Advanced level English required

Ability to work US East Coast hours required

Gainsight experience as end-user Gainsight administration experience preferred

Customer-facing experience, especially as a Customer Success Manager preferred

Experience in data analysis, business intelligence, and design of reports and dashboards including understanding of data structures, data modeling, and database management is preferred

Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

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Database Administrator • hyderabad, India