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Store Manager
Store ManagerShoppers Stop • Nashik, IN
No longer accepting applications
Store Manager

Store Manager

Shoppers Stop • Nashik, IN
12 hours ago
Job description

Job Title : Store Manager - MAC

Reports To : District Manager-ELCA & Area Operation Manager-SSL

Department / Group : Operations

Work Experience : 3-5 years

Reportees : Yes

Job Description

Role and Responsibilities

Drive retail sales performance

  • Drive transactions and sales of the entire team to achieve the store sales targets.
  • Lead by example by achieving personal sales goals (when applicable).
  • Monitor the individual performance of each retail Artist and coach them for better performance.
  • Train the team on customer service, sales techniques, and artistry to improve performance.
  • Monitor commercial KPIs : in-store traffic, conversion rate, # of transactions per hour, UPT, AST, and productivity.
  • Understand the business trends and competitive dynamics to propose action plans to generate incremental sales.
  • Create daily / weekly action plans to animate the store, motivate the team and incentivize customers to visit the store.
  • Leverage MAC social media and Omnichannel initiatives and leverage them to drive the business.

Deliver 5-star customer experience

  • Maintain and set an example of outstanding customer service, both internal and external. Cultivate a superior service culture focusing on the customer as our #1 priority.
  • Ensure excellent customer experience is being given at all times.
  • Prioritize and optimize presence on the sales floor to observe and seek customer feedback directly.
  • Inspire, motivate, and coach individual Artists on all elements of 5-star customer service and artistry skills.
  • Hold each retail Artist accountable for the quality of their service while maintaining zero tolerance of customer complaints.

    • Develop and manage the talents and capabilities of the team

  • Provide clear goals and expectations.
  • Conduct required performance reviews and regular team meetings.
  • Devise a clear succession plan for each person on the team by leveraging their strengths.
  • Foster teamwork and team spirit.
  • Develop the team and conduct required training in collaboration with AT&D to provide all team members with adequate training opportunities, elevate expertise, and performance and achieve certifications in a timely manner.
  • Complete new hire orientations and ensure proper induction to the brand.

    • Deliver retail operations excellence

  • Develop and maintain excellent collaborative relationships with the retail partner management team (where applicable). Leverage this relationship to drive opportunities for the Brand (space, staff, events, stock).
  • Maintain excellent visual merchandizing and hygiene standards at all times. Optimize VM with local adaptations when required.
  • Optimize staff schedule to support peak hours in traffic to maximize staff productivity to drive the conversion rate.
  • Maintain and monitor inventory levels; execute cycle count and physical inventory as required, report out of stocks, minimize stock holding of slow movers, process testers, returns and destructions with accuracy.
  • Manage loss prevention procedures and security policies.
  • Complete all account and HR documentation accurately and on time.
  • Adhere to all company and / or Retailer’s policies and procedures.

    • Qualifications and Education Requirements

  • High School Graduate or equivalent

    • Preferred Competencies & Skills

  • Technical skills : Retail selling skills, Effective communication, makeup skills, and Knowledge of computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint, etc.
  • Analytical / Interpretive Skills : Ability to analyze and interpret figures and comment in writing on weekly / monthly reports & Ability to assess customer and staff needs and make recommendations
  • Other Skills : Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market, Ability to work with flexible schedules, including evenings and weekends in a fast-paced environment

    • Preferred Industry

    Beauty / Retail / Apparels / Salon / Aviation / Hospitality

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    Store Manager • Nashik, IN