Online Customer Service Agent

Greeting from IGT Solutions

We are hiring for Chat Process and looking for immediate Joiners Interested candidates can directly be walk-in to our office.

Job Responsibility :

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Knowledge, Skills and Other Abilities :

Strong process orientation

High energy, High Integrity & Work Ethics

Strong interpersonal skills & ability to communicate effectively

Strong problem-solving skills.

Educational & Essential Experience :

Bachelor's Degree or Undergraduate dropouts

6 Months BPO or travel experience and fresher

Excellent Written and spoken communication, business technical writing

Computer Skills ability / experience using computer applications

Willing to work in a contact center environment with 24 / 7 rotational shifts (including night shifts)

Open to work in a Chat environment (Chat / Email)

Interview Rounds :

HR Round

Versant Test Round / VNA Round

Operations Round

Compensation Salary up to 35,000 CTC

Interview Time : 9-30 am to 4-30 pm

Location : 4th Floor, MSR North Tower, MS Ramaiah North City,

Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045

Contact Person - Sameer Gandhi, Contact Number - 9873330734