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Tele Caller
MWS Research CentreTirunelveli, Tamil Nadu, India30+ days ago
Job type
- Full-time
Job descriptionConduct outbound calls to prospective customers to introduce and promote the company's products and services. Handle inbound inquiries and provide customers with information, resolving any issues or concerns. Maintain detailed records of each interaction and customer feedback for analysis and improvement. Follow up on leads and ensure customer satisfaction and retention through prompt, efficient service. Meet daily, weekly, or monthly targets set by the management to contribute to the companys growth. Collaborate with team members to develop effective telemarketing strategies and enhance communication techniques. Participate in training sessions to stay updated with product knowledge and telecalling techniques. Provide feedback to the management team about customer needs, complaints, and potential product improvements.
Job Overview
We are seeking a proactive and motivated Tele Caller for the MWS Research Centre in Tirunelveli. This full-time position is perfect for a fresher with 0 to 1 year of work experience. As a Tele Caller, you will have the opportunity to enhance your communication skills while playing a crucial role in customer outreach and relationship management.
Qualifications and Skills
- Excellent communication skills (Mandatory skill) are essential to effectively interact with customers and convey information clearly.
- Customer service (Mandatory skill) is crucial to handle queries and provide solutions in a friendly and professional manner.
- Attention to detail (Mandatory skill) is important for accurately recording customer interactions and ensuring data integrity.
- Active listening is required to understand customer needs and respond appropriately to build trust and rapport.
- Time management is necessary to handle multiple calls efficiently and meet set targets or deadlines.
- Telemarketing skills are required to promote products or services persuasively and achieve sales objectives.
- Ability to work as part of a team, assisting colleagues and sharing information to achieve common goals.
- Basic computer literacy to manage call logs, CRM systems, and other related software tools effectively.
Roles and Responsibilities