Technical Account Manager

About the role

We are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project management, and customer engagement skills.

Key Responsibilities

• Act as a dedicated technical liaison between customers and internal teams,

ensuring seamless service delivery and issue resolution.

trust and loyalty with regular in person meetings with CXO's.

account.

Operations) to address customer requirements and resolve technical

challenges.

with our CPaaS solutions.

needs, aiming to increase client satisfaction and profitability.

complaints, and resolve problems effectively.

understanding and usage.

selling and cross-selling.

as marketing, sales, and logistics, to ensure seamless service delivery.3

Job Description | Onextel Limited

management.

upselling and cross-selling additional services.

services on time.

strategic guidance to customers.

Required Skills and Qualifications :

field.

or a similar customer-facing technical role, preferably in CPaaS, Telecom, or

SaaS domains.

RCS, APIs) and cloud communication platforms.

troubleshooting tools.

manage multiple accounts simultaneously.

relationships with customers and internal teams.

customer needs.

Preferred Qualifications :

India.