Operation escalation manager

Company Description

YNB Healthcare Pvt Ltd. offers comprehensive healthcare solutions designed to meet diverse needs. The company provides 24-hour home nursing services, medical equipment rental and sales, ambulance services, and mortuary services. With a focus on timely and compassionate care, YNB Healthcare is dedicated to enhancing the well-being of individuals and families. Their services ensure a reliable and professional approach to healthcare support.

Role Description

This is a full-time, on-site role for an Operation Escalation Manager located in Delhi, India. The Operation Escalation Manager is responsible for managing customer escalations, ensuring customer satisfaction, and resolving issues effectively. The role involves coordinating troubleshooting and technical support efforts while maintaining clear communication with internal teams and stakeholders. The manager plays a key role in optimizing operational processes and providing timely resolution to challenges.

Qualifications

• Proficiency in Escalations Management and a strong focus on Customer Satisfaction
• Excellent Communication skills for interaction with clients and internal teams
• Knowledge and experience in Technical Support and Troubleshooting
• Strong analytical and problem-solving abilities
• Ability to handle high-pressure situations and prioritize tasks effectively
• Experience in healthcare operations or a related field is a plus
• Bachelor's degree in Business Administration, Healthcare Management, or a relevant discipline

Skills Required

Technical Support, Customer Satisfaction, Problem-solving, Troubleshooting, escalations management