Catalog Specialist
ConfidentialBengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, Mumbai30+ days ago
Job descriptionBachelors degreeGood communication skills - both verbal and written Demonstrated ability to work in a team Sound problem solving ability and analytical skills Working Knowledge of MS Office products such as Word and Excel Excellent communication and data presentation skills Fluent written and spoken English Shift allowances will be provided
Roles and Responsibilities : This includes, but is not limited to :
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers / exceptions
- Identify patterns emerging in the audits and contribute to process / program improvements
- Provide timely response to stakeholders on related tasks as per SOP and SLA
- Systematically escalate problems to the relevant owners / teams according to pre-determined process
- Maintain records of day to day work by updating trackers or workflow tools
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective team / program
Basic Qualifications
Preferred Qualifications
Work location : Work from home
Skills Required
Ms Office Products, Sla, Productivity
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Specialist • Bengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, Mumbai