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Assistant Operations Manager

Assistant Operations Manager

National Road Safety Missionludhiana, punjab, in
6 days ago
Job description

Job Title : Operations Manager – National Road Safety Mission (NRSM)

Location : Gurugram

Experience Required : 2–5 years

Department : Operations

Company : Academia Axis Edtech Pvt. Ltd.

About the Role

We are looking for a dynamic, detail-oriented, and mission-driven Operations Manager to support and manage the end-to-end execution of the National Road Safety Mission for Kids & Youth (NRSM) — India’s largest structured road safety education program for students from Classes 1 to 12.

The ideal candidate should be efficient in coordinating multiple stakeholders, managing timelines, ensuring smooth execution of program activities, and maintaining high operational standards. This is a high-impact role contributing directly to the safety education of millions of children across India.

Key Responsibilities

Program Operations & Execution

  • Manage day-to-day operations of the NRSM program across multiple states.
  • Ensure smooth onboarding of schools, teachers, and students on the NRSM digital learning platform.
  • Coordinate with internal teams (curriculum, tech, content, design, support) to ensure timely execution of tasks and deliverables.
  • Monitor program timelines, track progress, and ensure adherence to deadlines.
  • Oversee student registrations, school engagement, and digital learning participation.

Stakeholder Coordination

  • Coordinate with government departments, school administrators, and partner organizations for program rollout.
  • Act as a single point of contact for operational communication with external stakeholders.
  • Maintain strong relationships with support teams and ensure clarity in roles and responsibilities.
  • Data Management & Reporting

  • Track program analytics including enrollments, completion rates, assessments, and engagement.
  • Prepare weekly / monthly progress reports, dashboards, and presentations for leadership.
  • Highlight risks, delays, or process gaps and suggest corrective actions proactively.
  • Process & Quality Control

  • Ensure operational processes are being followed and optimized.
  • Identify areas of inefficiency and support the creation of SOPs and improved workflows.
  • Work closely with the content and curriculum teams to ensure timely review cycles and error-free content deployment.
  • Team Coordination

  • Work with cross-functional teams to ensure seamless collaboration.
  • Assign tasks, follow up on deliverables, and monitor accountability.
  • Support training, onboarding, and management of part-time or project-based staff during peak cycles.
  • Customer (School / Student / Parent) Experience

  • Coordinate with the support team to ensure timely resolution of school or student queries.
  • Monitor recurring issues and work with internal teams to resolve root causes.
  • Ensure communication with stakeholders is clear, professional, and timely.
  • Requirements

    Must Have

  • 2–5 years of experience in operations, program management, edtech operations, NGO / social impact projects, or government project execution .
  • Strong project management and organizational skills.
  • Excellent communication and stakeholder management abilities.
  • Proficiency in Excel, Google Sheets, and reporting tools.
  • Ability to multitask, manage timelines, and work under pressure.
  • Problem-solving mindset with high attention to detail.
  • Good to Have

  • Experience working with schools, government departments, or CSR-funded projects.
  • Prior experience in EdTech or public education programs.
  • Understanding of dashboard tools, CRM, LMS, or program monitoring systems.
  • Key Competencies

  • Ownership mindset
  • Team coordination & leadership
  • Strong follow-through
  • Analytical thinking
  • Process orientation
  • Professional communication
  • To apply - email your CV to hr@nrsm.in

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    Operation Manager • ludhiana, punjab, in

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