Customer Support Specialist

Job Descriptions – Customer Service Executive

• Manage the end-to-end booking lifecycle, from initial inquiry to service completion.
• Address all customer queries promptly and professionally via phone, email, and chat, ensuring high levels of satisfaction.
• Process payments and manage scheduling logistics efficiently
• Manage the roster and daily schedules of our qualified priests.
• Serve as the primary point of contact for priests, ensuring they have all necessary information, logistics, and supplies for each service.
• Onboard new priests and maintain strong, professional relationships with the existing network.
• Oversee the technical setup and operation of our virtual streaming services for remote rituals.
• Ensure smooth and high-quality audio / visual delivery for all virtual events.
• Quickly troubleshoot and resolve any minor technical issues related to streaming platforms or equipment.
• Excellent command of both English and Tamil (written and verbal) is essential for effective customer and priest coordination.
• Proven ability to manage multiple simultaneous bookings, schedules, and priorities in a fast-paced environment.
• Basic working knowledge and comfort with virtual streaming platforms (e.G., Zoom, Google Meet, and YouTube Live) and digital tools required for seamless ritual delivery.
• Strong sense of responsibility, ownership, and a proactive, problem-solving attitude typical of startup environments .
• Preferably immediate joiner