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Network Operations Manager

Network Operations Manager

ConfidentialMumbai, India
11 days ago
Job description

Hi,

We are having an opening for Network Operations Manager at our Mumbai location.

Job Summary :

We are looking for a highly skilled and strategic Network Operations Manager to lead and manage our enterprise-wide IT and OT network infrastructure. The role demands an experienced professional with 12-15 years experience in network operations, demonstrating expertise in managing complex network environments, leading technical teams, and ensuring optimal network performance and security, network operations, IT / OT convergence, vendor and SLA governance , and segmentation strategies to ensure security, availability, and scalability of network services.

The ideal candidate will play a key role in managing daily operations, overseeing major transformation projects, and driving secure connectivity across both corporate and industrial environments.

Areas Of Responsibility :

Network Operations & Monitoring

  • Manage enterprise-wide IT and OT network operations, including LAN, WAN, SD-WAN, VPN, Wireless, Internet, MPLS, and data centre connectivity.
  • Ensure 24 / 7 network availability, reliability, and performance through proactive monitoring, diagnostics, and troubleshooting.
  • Implement and manage macro and micro segmentation strategies to enhance network security posture across IT and OT domains.

Project & Transformation Leadership

  • Lead technical delivery and end-to-end execution of network transformation and expansion projects (e.g., campus upgrades, cloud migrations, plant network segmentation, OT segmentation, new initiative roll-out, etc.).
  • Coordinate with cross-functional IT / OT teams to ensure alignment with business objectives and compliance requirements.
  • Own project lifecycle from requirement gathering and solutioning to handover and documentation.

    • Vendor & SLA Management

  • Manage relationships with OEMs, service providers, and system integrators to ensure optimal service delivery.
  • Negotiate and monitor SLAs , ensure issue escalation procedures are followed, and drive continuous improvement with vendors.
  • Coordinate with external vendors and service providers to procure network equipment and services, negotiating contracts and managing relationships.

    • Infrastructure Governance & Compliance

  • Establish and enforce network policies , standards, and compliance frameworks (ISO 27001, GxP, NIST, etc.).
  • Develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations.
  • Coordinate periodic audits, risk assessments, and remediation's to meet regulatory and cybersecurity mandates.
  • Ensure full adherence to compliance requirements for data privacy, pharma / life sciences, or regulated industrial operations.

    • Security & Segmentation

  • Implement network security controls including firewalls, NAC, IDS / IPS, and segmentation (macro & micro) between IT / OT zones.
  • Collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments.

    • Team Leadership, Knowledge Management & Resource allocation

  • Lead and mentor a team of network engineers and analysts (L1L3).
  • Develop SOPs, knowledge base articles, and ensure robust documentation for operational continuity.
  • Prepare and manage the network operations budget, ensuring cost-effective utilization of resources.

    • Educational Qualification : Bachelors degree in Computer Science, Information Technology, or related field

    Specific Certification :

  • CCNP / CCIE
  • ITIL v4 Foundation or Intermediate
  • PMP / PRINCE2 (optional for project oversight)

    • Experience : 10-12 years of experience in network operations, with 3-5 years in leadership or managerial role

  • Skill (Functional & Behavioural) : Strong expertise in enterprise networking (Cisco, Juniper, Fortinet, Palo Alto, etc.)
  • Hands-on knowledge of SD-WAN, NAC, micro / macro segmentation, and hybrid cloud networks (AWS / Azure)
  • Familiarity with OT protocols and systems (e.g., SCADA, PLC, Modbus) and secure IT / OT integration
  • Proven experience in vendor / SLA governance, audit readiness, and compliance frameworks
  • Excellent understanding of ITIL , network governance , and enterprise change control processes

    • Skills Required

    Wireless, Prince2, Wan, Plc, Ips, Mpls, Vpn, Ids, Scada, Aws, Ccie, Network Operations, Modbus, nac, Pmp, Internet, Firewalls, Lan, Ccnp, Azure

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    Operation Manager • Mumbai, India