Application Support Engineer

Job Title - Application Support Engineer – Full Stack Engineer Experience Required : 5 Years Work Hours : US Business Hours Location : Bangalore / Kochi Work mode : hybrid mode (1 day Work from Office) Shift : 24 / 5 or 24 / 7 Interview : 1st round F2F, 2nd round : Virtual Notice Period : Immediate to 15 days Top 3 Skills : React, Next.Js, Azure Shift Timings : To be confirmed by the manager. However, please inform candidates that this could be a 24 / 7 or 24 / 5 support role. The scope may expand to include maintenance, minor code fixes, etc. Domain Preference : Healthcare experience is preferred but not mandatory. Value proposition : Developer and support each candidate has to do, it's not only support Job Summary : US – Support and Operations team is looking for an experienced Application Support Engineer with strong expertise in Next.Js, React and Azure Ecosystem to provide technical support, troubleshooting, and maintenance for business-critical applications. The candidate will be responsible for ensuring smooth operations, deployment and monitoring of applications hosted on Azure Cloud, supporting users during US and India business hours. RESPONSIBILITIES - Willingness to work in shifts (24x7) support team including weekends and public holidays. Flexibility and available on phone / email for the team for any off-business hours support.

• Provide L2 / L3 Application Support for frontend and backend components - Work closely with development and Infrastructure teams to ensure high availability and performance.
• Maintain and Support CI / CD pipelines using GitLab for continuous deployment to Azure WebApps.
• Monitor applications performance using Azure Monitor and Application Insights, proactively addressing issues.
• Support and troubleshoot Azure Communication Services.
• Handle authentication and access issues related to MS Entra with MFA - Perform SQL queries, tuning, and maintenance tasks on Azure Database for PostgreSQL – Flexible Server.
• Ensure all deliverables are in accordance with SOPs and work instructions, meeting quality and timeline metrics - Ensure he / she demonstrates the highest standards of accountability by effective communication, reporting, and handling / escalating of all technical and functional issues in a timely manner - Establish and maintain effective project / stakeholder communication - Anticipate and identify delivery delays or errors and make sure the customers / stakeholders are advised of progress and actions being taken - Ensure all Service Level Agreements are honored to required quality and support standards - Analyze performance of Team activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent re-occurrence - Identify areas for improvement and automation in the process - Share daily / weekly reports with team and stakeholders Education / Qualifications : - Any Bachelor’s degree B.E, B.Tech, BCA, B.Sc OR Diploma holder or equivalent - Work experience in a technical support environment with 5 years of experience. Technical Skills Required : - Frontend :
• .Next.Js(v15+) with App Router
• .React (v19)
• .TypeScript - Backend / Database :
• .PostgreSQL (Azure Database for PostgreSQl -Flexible Server) - Azure Services :
• .Azure WebApps (Deployment and hosting)
• .Azure Blob Storage (file / document management)
• .Azure Communication Services
• .Azure Monitor and Application Insights
• .MS Entra with MFA - DevOps / Tools :
• .Gitlab CI / CD pipeline Additional skills / Good to have - Knowledge on AWS, Snowflake data warehousing, - Knowledge on Microsoft Office / Office 365 especially Excel (Macros, Pivots, Worksheets and add-ins) - Proficient critical thinking, problem solving and decision making - Passion for innovation