Customer Solutions Analyst - UK Hours
ConcentrixBengaluru, Republic Of India, IN2 days ago
Job description0-5 years of experience in BPO / Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications.
Immediate joiners please
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
- Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
- Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
- Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
Greetings From Ignites Human Capital Services
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Solution Analyst • Bengaluru, Republic Of India, IN