Urgent : Service Manager - Surgical Robotics

Job Description

Position Title

Senior Manager – Service.

Department

Service Operations – Surgical Robotics.

Location

Pan-India.

Reports To

Head – Service Operations.

1. Primary Function

The Service Lead – India will be responsible for leading and managing Meril’s nationwide service operations, ensuring world-class after-sales support for its diverse medical technology portfolio. This leadership role involves building robust service infrastructure, implementing preventive maintenance programs, ensuring regulatory compliance, and driving customer satisfaction. The incumbent will mentor and manage a pan-India team of engineers, collaborating with cross-functional teams to deliver operational excellence and long-term growth.

2. Key Responsibilities

Leadership & Service Operations

• Lead, mentor, and manage a nationwide team of service engineers and technical specialists.
• Oversee installations, preventive maintenance, calibrations, complaint investigations, and repairs across all product lines.
• Establish service SOPs, dashboards, and reporting mechanisms to ensure transparency and performance tracking.
• Drive customer satisfaction through timely resolution, SLA adherence, and service quality excellence.

Strategic & Operational Excellence

Customer & Stakeholder Engagement

Compliance, Risk & Audit

3. Requirements

Education

Experience

Skills

4. Key Attributes