Senior Application Support & Business Analyst (Liferay, Business Analysis, SQL)

Greetings from Teknikoz

Experience : 8-12 Years

Job Summary

We are seeking a seasoned professional to lead our Application Support and Maintenance (ASM) initiatives for enterprise-grade systems built on the .NET framework. This role blends deep technical expertise with functional business analysis, stakeholder engagement, and cross-platform integration. The ideal candidate will be a proactive problem-solver, a clear communicator, and a strategic thinker who thrives in dynamic environments and is comfortable working across time zones with U.S.-based customers.

Key Responsibilities

Application Support & Maintenance

Lead Level 2 and Level 3 support for .NET-based applications

Monitor system performance, troubleshoot issues, and ensure high availability

Manage incident, problem, and change management processes

Collaborate with development teams for bug fixes, enhancements, and deployments

Maintain the SLAs for the priority tickets and lead to the problem resolution

Functional Business Analysis

Gather, analyze, and document business requirements from stakeholders

Translate business needs into functional specifications and technical solutions

Document Knowledge articles and Business processes

Conduct gap analysis and propose process improvements

Support UAT and post-deployment validation

Database Management

Query, and optimize SQL Server databases to support application functionality

Perform data analysis, reporting, and troubleshooting using advanced SQL techniques

Ensure data integrity, security, and performance across environments

SAP Integration

Collaborate with SAP functional and technical teams to support integration between .NET applications and SAP modules

Ensure seamless data flow and business process alignment across platforms

Stakeholder Management

Serve as the primary liaison between business users, IT teams, and external vendors

Facilitate regular status meetings, issue resolution, and expectation alignment

Communicate complex technical concepts in clear, business-friendly language

Time zone Flexibility

Demonstrate flexibility to work in overlapping U.S. time zones to support customer needs

Coordinate effectively with cross-functional teams across geographies

Ensure timely communication and resolution of issues for U.S.-based stakeholders

Continuous Improvement

Identify opportunities to optimize support processes and reduce downtime

Contribute to knowledge base creation and maintenance

Mentor junior team members and promote best practices

Required Skills & Qualifications

10+ years of experience in .NET application development and support

Strong functional experience as a Business Analyst in enterprise environments

Strong understanding the Application support protocols

Proficiency in C#, ASP.NET, SQL Server, Web Services, and related technologies

Hands-on experience with SQL database design, optimization, and troubleshooting

Experience integrating .NET applications with SAP systems using standard protocols

Solid understanding of ITIL processes and application lifecycle management

Exceptional communication and interpersonal skills

Proven ability to manage stakeholder relationships across business and technical domains

Willingness and ability to work in overlapping U.S. time zones

Bachelor's degree in Computer Science, Information Systems, or related field