Business System Analyst

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description :

Job Title : Senior Business Analyst

Experience Range : 8-12 Years

Location : Chennai, Hybrid

Employment Type : Full-Time

About UPS

UPS is a global leader in logistics, offering a broad range of solutions that include transportation, distribution, supply chain management, and e-commerce. Founded in 1907, UPS operates in over 220 countries and territories, delivering packages and providing specialized services worldwide. Our mission is to enable commerce by connecting people, places, and businesses, with a strong focus on sustainability and innovation.

About the role

We are seeking an experienced Senior Business Analyst to join our project team EDI-OS. The primary function of the EDI-OS application is to translate application data to and from EDI standard format. EDI-OS uses IBM Transformation Extender (ITX) 9.0 / 10 as the data transformation engine, and ITX Advanced (ITXA) 9.0 for enveloping and de-enveloping functionality.  EDI-OS translates primarily Small Package data for multiple business functions including Billing, Visibility, PLD, Brokerage / Customs and Finance. EDI (Electronic Data Interchange) is the systematic exchange of data between internal UPS applications and external customers and vendors using standard data formats such as X12 and EDIFACT.

The Senior Business Analyst will play a pivotal role in bridging the gap between business stakeholders, development teams, and data engineering teams. This role involves eliciting and analyzing requirements, defining business processes, and ensuring alignment of project objectives with strategic goals. The candidate will also work closely with architects, developers, and testers to ensure comprehensive requirements coverage and successful project delivery.

Key Responsibilities

Primary Skills

Secondary Skills

Soft Skills

Educational and Preferred Qualifications

About the Team

As a Senior Business Analyst , you will be working with a dynamic, cross-functional team that includes developers, product managers, and other quality engineers. You will be a key player in the quality assurance process, helping shape testing strategies and ensuring the delivery of high-quality web applications.

Requirements Elicitation and Analysis :

Gather and document business and technical requirements through stakeholder interviews, workshops, and document analysis.

• Analyze complex data flows and business processes to define clear and concise requirements.
• Create detailed requirement specifications, user stories, and acceptance criteria for both web application and data engineering components.
• Business Process Design and Improvement :

Define and document business processes, workflows, and data models.

Serve as a liaison between business stakeholders, development teams, and data engineering teams.

Ensure requirements traceability throughout the project lifecycle.

Certified Business Analysis Professional (CBAP)

About the Team

As a Senior Business Analyst , you will be working with a dynamic, cross-functional team that includes developers, product managers, and other quality engineers. You will be a key player in the quality assurance process, helping shape testing strategies and ensuring the delivery of high-quality web applications.

Employee Type : Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.