Experience : Freshers
Location : Nagpur, Maharashtra (On-site)
Company : Hoora Technologies Pvt. Ltd.
Joining : Immediate preferred
Role Overview :
We are looking for a Customer Support Executive who can handle customer queries efficiently while ensuring a positive and professional customer experience. This role is ideal for fresh graduates or early professionals eager to build a career in customer service within a fast-growing technology company.
Key Responsibilities :
- Handle customer queries via calls, emails, or chat professionally and empathetically
- Provide accurate information and timely solutions to customer issues
- Maintain proper documentation of customer interactions in CRM systems
- Ensure customer satisfaction through effective communication and follow-ups
- Coordinate with internal teams when required for issue resolution
Required Skills & Experience :
Strong verbal and written communication skillsGood interpersonal and problem-solving abilitiesBasic computer knowledge; CRM exposure is a plusPositive attitude and customer-oriented mindsetMust own a personal laptopAdditional Requirements :
Laptop and mobile phone (mandatory)Willingness to work in shiftsFluency in English, Hindi, and Marathi (additional languages are a plus)