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FID Claims role

FID Claims role

ConfidentialMumbai, India
8 days ago
Job description

Job Description

Interest Claims Team (FID Claims - Mumbai) is a part of the ISG Fixed Income Ops team in Mumbai and provides support to various Business Units & Front Offices across asset classes within the firm. It is structured to focus on handling compensation claims & also penalties levied by regulatory bodies, on the back any late trade settlements.

Below are the primary functions performed by the Team :

  • . Capturing fails information from settlement pipes and generating potential claims.
  • . Ensuring every compensation / penalty case is thoroughly investigated for validity, party at fault, thresholds adherence, market guidelines etc.
  • . Monitoring of TMPG fines, Interest Claims and CSDR penalties for across asset classes - issuing and receiving claim letters and pursuing the entire process till claims / files are settled or rejected based on validity.
  • . Stakeholder management with MS Front offices, various Operations teams, Client Service teams & external counterparts in order to ensure fair compensation is agreed and settled within the market guidelines, whilst ensuring optimal client service through the whole process.
  • . Investigation and resolution of internal breaks.
  • . Vendor management for outsourced processes and running day to day controls for optimal process operations - in order to ensure quality, completion, adherence to firm's guidelines and policies.

The role involves liaising with Global Equity & Fixed income Teams & Management, the Finance Group, IT and other operational support areas to ensure that controls are maintained, and process risks / exceptions are understood and resolved in a timely manner.

Primary Responsibilities

Management

  • . Track daily claim generation
  • . Work with various stakeholders for claim validation, reporting and escalation
  • . Ensure claims are acknowledged, validated and settled within SLAs defined by claim guidelines
  • . Maintain and report KRIs

    • Control

  • . Maintain a strong control & risk management environment. Ensure all risks, issues and control gaps are escalated appropriately as per daily procedures ensuring accountability is maintained until resolution.

    • Commercial

  • . Ensure best practice is implemented as part of the Team's daily processing requirement.
  • . Help implement the department strategy working alongside the local and global teams and Senior Management.
  • . Manage primary relationships in other regions and resolve any issues that may arise.

    • Skills Required (Essential)

    Qualifications

  • . Minimum Bachelor or Masters' degree

    • Experience

  • . Minimum 1-3 years' experience

    • Competencies

  • . Product Knowledge

    • o Understanding of products - FX, Fixed Income and Equity

    o Understanding of Interest Claims & Penalties

  • . Exercises sound judgment and analysis

    • o Displays well developed ability to comprehend, reason and process data.

    o Demonstrates excellent attention to detail when analyzing or interpreting data.

    o Asks appropriate questions to support BAU

  • . Demonstrates commitment to Control and Risk Management

    • o Escalates clearly and appropriately

    o Capable of, or experienced in, meeting daily deadlines

    o Capable of, or experienced in, prioritizing multiple tasks when required

  • . Communicates Effectively

    • o Capable of open, accurate and concise communication at all times, through both email or phone

    o Confident of communicating across many different areas and across levels

  • . Technical Knowledge / Experience

    • o Experienced with MS Office (MS Excel / Access / Outlook etc.)

    o Track record of learning or adapting to new technology systems and applications

  • . Teamwork

    • o Works effectively and builds relationships with colleagues

    o Willing to perform additional tasks, when required, to help team meet its control goals

    Skills Required (Desired)

  • . Prior experience in investment banking operations or finance
  • . Knowledge of accounting principles (e.g. understanding of P&L calculations and reporting in banking context)
  • . Trade booking / flow knowledge

    • 1.Years of exp- 1 to 3 years

    2.Contract duration- 12 months

    3.Location- Commerz III, Oberoi Garden City, Goregaon (E), Mumbai 4000063

    4.Shit timing- 1.30 PM to 10.30 PM

    5.Acceptable Notice Period - Immediate to 30 days

    6.Hybrid / WFO - Hybrid [3 days WFO]

    7.Must have skillset - Good communication, attention to detail, Time management

    8.Good to have skillset - Power BI and Alteryx

    Skills Required

    Alteryx, Power Bi, Outlook, Access, Ms Excel, Ms Office

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    Role • Mumbai, India