Process Analyst

Job Description

Employing Entity : Mrald (Mphasis's dedicated UK Insurance operational services delivery vehicle)

Job Summary -

End to end back office service for Insurance Broking Accounts

Years of experience needed -

2-5 years of relevant experience

Technical / Non-Technical Skills :

• Perform credit control
• Perform cash and payment reconciliation and system allocation
• Perform client and insurer statement reconciliation
• Premium and return premium collections - including providing reminders to Broker, Account Executive, Insured, and Insurers
• Follow up and query management for unmatched cash, uncollected debt, queries preventing settlement to Brokers, Insureds, Insurers and third parties etc.
• Make payments to Clients, Brokers, Insured's, Insurers and third parties including approving payment per the agreed approval process (Bureaux and Non-Bureaux)
• Collect funded balances
• PPW and PPC payment ownership
• Ensure adherence to FCA client money rules
• Other tasks as required by the Team Manager or Senior Technician
• Regular interaction with Trainee Technicians to review and provide guidance on deliverables
• Mentor Trainee Technicians
• Collaborate with stakeholders to identify improvement opportunities and manage expectations
• Participate and proactively contribute to new project related initiatives
• Liaise with the Clients, Agents, Retail Brokers, Insurers

Certifications Needed :