Restaurant Operations Lead

Company Description

Zuru Zuru is a small, authentic Japanese ramen diner tucked away in Shahpur Jat, Delhi, known for its fresh, innovative dishes like ramen, gyoza, and yakitori. Established in 2022, it offers a cozy, community-focused dining experience with an emphasis on quality and tradition.

As a prospective service team member, you’ll be crucial in delivering warm, attentive hospitality that matches the restaurant’s intimate atmosphere. The role involves welcoming guests, ensuring smooth order flow, maintaining service standards, and supporting a clean, organized dining space.

We seek team members with a passion for customer care, attention to detail, and the ability to work efficiently in a fast-paced setting. Joining Zuru Zuru means becoming part of a dedicated team focused on culinary excellence and memorable guest experiences in one of Delhi’s most dynamic food neighborhoods.

If you thrive in a collaborative environment and want to grow your career in the hospitality industry, Zuru Zuru is the perfect place to contribute and learn.

Role Description

This is a full-time on-site role for a Restaurant Supervisor located in South Delhi. The Restaurant Supervisor will oversee the daily operations of the restaurant, ensuring smooth workflows and staff coordination. Responsibilities include supervising team members, maintaining customer satisfaction, managing food and beverage services, and ensuring high standards of quality and service. The role also involves handling customer interactions, resolving complaints, and contributing to the restaurant's overall success.

Qualifications

• Supervisory Skills with the ability to lead, manage, and motivate a team effectively.
• Customer Satisfaction and Customer Service skills to ensure an exceptional guest experience.
• Strong Communication skills for clear coordination with staff and effective customer interaction.
• Knowledge of Food & Beverage operations and practices to maintain quality and efficiency.
• Flexibility to work in a fast-paced environment and solve problems proactively.
• Prior experience in the hospitality or food service industry is an advantage.
• Degree or coursework in hospitality management or a related field is a plus.