Lead Technical Support Engineer

Job Role : Lead Infrastructure implementation and support

Experience : 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support

Education : BE (IT / Computers), MCA

Work Location : Noida (work from office only)

Travel : Yes, required to onsite locations (PAN India + International)

Roles and Responsibilities

• Identify Hardware and Software requirements related to Product Implementation.
• Keep yourself updated with latest trends in Hardware and Software Infrastructure
• Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
• Design network security as per the requirement of customer.
• Design and deploy Hardware, Software and Application monitoring tools.
• Use automation for deployments and system upgrades.
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Participate in design reviews of HLDs and LLDs with Customers.
• Evaluation of new technology.
• Creation of customer requested reports and Customer communication