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Customer Success Lead

Customer Success Lead

Netcore CloudMumbai, Maharashtra, India
30+ days ago
Job description

Customer Success - Team Lead

Do you love to own customer’s KPIs?

Are you an evangelist who would like to help the marquee International enterprise brands?

Then this is the role for you!

Role & Responsibilities

  • Develop an intimate understanding of your customers’ businesses
  • . Lead a Team of 2-3 CSMs
  • Develop a network of champions within each account through education, coaching and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader / subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights garnered from their own data and industry trends
  • Ensure customers get maximum value from customer engagement by leveraging full platform functionality
  • Handle customer concerns with confidence, putting them at ease
  • Generate Case Studies, Testimonials & PR from customers

Qualifications

  • MBA in Marketing is a plus
  • 9 to 12 years of experience in CRM or Customer Success (Ideal)
  • Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
  • Ability to work with cross-functional teams
  • Strong project management and time management skills
  • Ability to identify and implement process improvements
  • Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution
  • Ability to communicate clearly and strategically with clients, team members, and the marketplace
  • Ability to respond quickly to critical issues and roadblock
  • Good communication skills (Written / Oral)
  • Excellent presentation skills

    • Opportunities

  • Learn best of the marketing technologies and concepts
  • Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
  • Represent on behalf of customers / company at different forums / webinars
  • Lead a team of 2-3 CSMs

    • Why Netcore?

    Being first is in our nature. Netcore cloud is first and leading AI / ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.

    Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.

    Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

    Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization.

    A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.

    What’s in it for you?

  • Immense growth, continuous learning and consult the top-notch international brands
  • Work with some of the most innovative brains
  • Opportunity to explore your entrepreneurial mindset
  • Open culture where your creative bug gets activated.

    • If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!

    So let’s converse! Our inquisitive nature is all keen to know more about you.

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    Customer Lead • Mumbai, Maharashtra, India