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Operations Leader
Operations LeaderMy Indian Things • Bengaluru, Republic Of India, IN
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Operations Leader

Operations Leader

My Indian Things • Bengaluru, Republic Of India, IN
12 hours ago
Job description

My Indian Things (MIT), Bangalore

Position : Director of Operations

Department : Operations, Production, Installation, Logistics, Client Delivery

About My Indian Things

My Indian Things (MIT) is a Bangalore-based design & execution powerhouse transforming residential, corporate, and educational spaces through custom wallpapers, 3D panels, vertical gardens, blinds, and end-to-end interior storytelling . We work with schools, corporates, cafés, global clients (Dubai, Mauritius, USA, Saudi Arabia), and premium homes.

We are a young, women-led, fast-growing brand , scaling from a café redesign spark to a ₹1.2 Cr+ design execution company—built on quality, speed, emotions, and systems.

Role Summary

The Director of Operations is the backbone of MIT’s delivery engine.

You will oversee end-to-end execution :

  • Lead the Operations, Logistics, Measurement, Production, Vendor, Installation & QC teams
  • Build systems, SOPs, timelines, and cross-department coordination
  • Ensure MIT’s signature speed + quality + experience in every project
  • Optimize workflows, reduce errors, and scale capacity

This role requires high ownership , decision-making, leadership, empathy, and the ability to manage multiple complex projects across India and internationally.

Key Responsibilities

1. Operations Leadership

  • Oversee daily operations across Measurement, Design, Production, Quality Check, Dispatch, Installation, Rectification, and Client Handover .
  • Build and enforce SOPs for all departments – Sales, Design, Logistics, Production, Installation.
  • Ensure correct tagging and client status updates across DoubleTick / ERP.
  • Maintain cross-department alignment and daily check-ins.
  • 2. End-to-End Project Management
  • Own project lifecycle from measurement to installation.
  • Create and manage timelines, dependencies, vendor planning , and installation calendars.
  • Approve measurement notes, site readiness, and post-measurement videos as mandatory.
  • Ensure 100% documentation : notes, next steps, dates, photos & videos.
  • 3. Vendor & Installer Management
  • Build and manage vendor / installer network (wallpaper, panels, blind, vertical garden).
  • Negotiate and maintain quality standards, timelines, and payment terms.
  • Solve escalations : delays, damages, travel allocation, reinstallation.
  • Track vendor performance and reliability metrics.
  • 4. Quality Control & Issue Resolution
  • Ensure delivery meets MIT’s quality benchmarks : print quality, colors, measurements, installation finish.
  • Follow MIT’s 24–48 hour rectification policy .
  • Conduct root-cause analysis for issues (measurement, vendor error, client error) and maintain reports.
  • 5. Client Experience
  • Ensure smooth communication with clients during operations phase.
  • Handle escalations professionally with empathy + solution-first mindset.
  • Ensure frequent updates via WhatsApp and email during the project cycle.
  • Conduct final quality checks before handover.
  • 6. Team Management & Culture
  • Lead Operations Executives, Logistics, Field Experts & Installers.
  • Conduct weekly performance reviews, training, and upskilling.
  • Build a strong, emotionally intelligent, supportive team culture.
  • Improve team productivity, reduce errors, and create ownership-driven work.
  • 7. Systems & Scaling
  • Optimize production capacity and timelines.
  • Improve efficiency in :
  • Daily operation trackers
  • Material planning
  • Vendor allocation
  • Delivery schedules
  • Installation SLAs
  • Integrate automation, AI workflows, and dashboards.
  • Required Skills & Experience
  • 5–10+ years experience in operations / project management (preferably interiors, printing, execution, logistics).
  • Strong ability to manage fast-paced, multi-project environments.
  • Excellent leadership, communication & conflict-resolution skills.
  • Strong understanding of SOP building, vendor management, installation planning , and production workflows.
  • Tech-friendly : DoubleTick, CRM tools, Google Sheets, dashboards, WhatsApp-based communication.
  • Detail-oriented with strong problem-solving and decision-making.
  • Ability to handle clients with maturity and empathy.
  • What We Value at MIT
  • Speed + Quality + Ownership
  • Clear communication
  • Documentation & discipline
  • Emotional intelligence
  • Respectful, women-led culture
  • Learning & growth mindset
  • Ability to think like a founder
  • Client-first approach
  • Location & Timings

  • Bangalore (On-site)
  • Monday–Saturday
  • 10 : 00 AM – 6 : 30 PM
  • Flexibility during critical installations
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    Operation • Bengaluru, Republic Of India, IN

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