Property Management & Customer Support Associate

Position : Property Management & Customer Support Associate

Location : Hyderabad / Remote (working U.S. hours)

About Us :

We are a U.S.-based real estate and property management company providing full-service support to our clients and tenants. We’re expanding our offshore operations and looking for a skilled, professional team member who can communicate confidently with American clients and tenants while managing day-to-day property operations.

Job Description :

We are seeking someone with property management experience and strong customer support skills who can handle calls, emails, and coordination tasks efficiently. The ideal candidate should have an American or neutral accent , be detail-oriented, and thrive in a fast-paced environment.

Key Responsibilities :

• Handle tenant and client communications via phone and email
• Coordinate maintenance requests, vendor follow-ups, and property updates
• Assist with rent collection, lease renewals, and general property management tasks
• Provide exceptional customer service and ensure prompt issue resolution
• Maintain accurate records in the property management software
• Work closely with the U.S. operations team to ensure smooth workflows

Requirements :

Preferred Qualifications :