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Support Engineer, India

Support Engineer, India

JobgetherIN
1 day ago
Job type
  • Remote
  • Quick Apply
Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in India.

This role offers an opportunity to work at the intersection of advanced technical support and engineering. As a Support Engineer, you will tackle complex database and infrastructure issues, delving into SQL query optimization, Linux system configurations, Kubernetes workloads, and distributed systems. You will collaborate with multiple teams, including development, product, and infrastructure, to resolve critical customer issues while continuously improving support processes. The position is ideal for highly analytical, proactive problem-solvers who thrive on learning new technologies and enjoy a fast-paced, dynamic environment. Your work will have a direct impact on ensuring enterprise customer success and driving operational excellence.

Accountabilities

As a Support Engineer, you will :

  • Provide technical support via email and live channels to enterprise customers, addressing complex issues, bug diagnosis, and outage resolution.
  • Investigate, reproduce, and report product issues while submitting formal bug reports or feature requests to engineering teams.
  • Collaborate with cross-functional teams—including developers, sales engineers, and technical account managers—to ensure coordinated issue resolution.
  • Improve support processes, create run-books, and author internal or public documentation to enhance team efficiency.
  • Participate in on-call rotations, including weekends and holidays, to provide reliable support coverage.
  • Ensure every customer interaction delivers a positive support experience.

Requirements

The ideal candidate will have :

  • 4+ years of experience in customer-facing technical support, ideally at an advanced level.
  • Strong proficiency in SQL databases, query optimization, and performance analysis.
  • Solid DevOps or sysadmin skills, including hands-on Linux experience and navigating large log files, system I / O, and network troubleshooting.
  • Expertise in Kubernetes, including deployment, management, troubleshooting, Helm usage, and scaling production workloads.
  • Experience with at least one scripting or coding language (Python, Bash, Go) for problem-solving and automation.
  • Familiarity with distributed systems and cloud platforms (AWS / GCP) and understanding of performance bottlenecks and high-availability design.
  • Strong written and verbal communication skills in English, with the ability to explain complex technical concepts to diverse audiences.
  • Experience improving support processes, ticket triage, escalation workflows, and reporting metrics.

    • Bonus :

  • Previous experience in database internals, memory allocators, and advanced troubleshooting.
  • Exposure to enterprise or cloud-native database environments.

    • Benefits

    This role offers :

  • Competitive salary aligned with experience and market standards.
  • Fully remote work flexibility.
  • Opportunities to learn and work with cutting-edge database and cloud technologies.
  • Collaborative, diverse, and inclusive work environment.
  • Exposure to enterprise-scale, mission-critical systems.
  • Recognition for contributions and continuous learning opportunities.

    • Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

    When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

    🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

    📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

    🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

    🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

    The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

    Thank you for your interest!

    #LI-CL1

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