ServiceNow SecOps

Job Title :

ServiceNow SecOps Implementation Specialist (VR & SIR)

Location :

Onsite / Remote / Hybrid

Experience Required :

5+ years in ServiceNow platform with at least 3 years focused on SecOps – Vulnerability Response (VR) and Security Incident Response (SIR)

Certifications Required :

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist – Security Incident Response

ServiceNow Certified Implementation Specialist – Vulnerability Response

ITIL v4 Foundation(Optional)

Job Summary :

We are seeking a highly skilled and certified ServiceNow SecOps Implementation Specialist to lead and support Security Operations module implementations— Vulnerability Response (VR) and Security Incident Response (SIR) —for our clients. The ideal candidate will have deep expertise in ServiceNow SecOps architecture, integrations with threat intelligence and vulnerability scanning tools (Qualys, Tenable, Rapid7, etc.), and a track record of successful deployments in complex enterprise environments.

Key Responsibilities :

1. Implementation & Configuration

Lead end-to-end implementation of ServiceNow Security Operations modules – VR and SIR

Configure and customize workflows, playbooks, data imports, dashboards, and business rules for VR / SIR

Implement threat intelligence integrations (e.g., Anomali, Recorded Future) and vulnerability scanner integrations (e.g., Qualys, Tenable)

Build use-case-specific automation using Flow Designer or Security Orchestration (SOAR)

2. Requirements Gathering & Design

Collaborate with cybersecurity teams, risk & compliance, and IT operations to gather detailed requirements

Translate business requirements into technical specifications and implementation plans

3. Integration & Automation

Integrate ServiceNow SecOps with external tools such as SIEMs, CMDB, scanners, threat intel platforms, and ticketing systems

Develop orchestration and remediation workflows for auto-assignment, enrichment, escalation, and resolution

4. Testing & Deployment

Perform UAT, defect resolution, and cutover activities

Ensure system performance, scalability, and security compliance during deployment

5. Documentation & Training

Create solution design documents, implementation runbooks, and end-user training materials

Conduct knowledge transfer and handover sessions for clients and internal teams

Skills & Qualifications :

Strong knowledge of ServiceNow SecOps architecture, data models, and module interdependencies

Proven experience with at least 2 full lifecycle implementations of VR and SIR

Experience integrating ServiceNow with security tools (Tenable, Qualys, Rapid7, Splunk, Azure Sentinel, etc.)

Hands-on scripting experience (JavaScript, Glide API)

Familiarity with MITRE ATT&CK, NIST, and SOC operations

Strong troubleshooting, debugging, and performance tuning skills

Excellent client communication and stakeholder management skills

Nice to Have :

Experience with Security Orchestration, Automation and Response (SOAR) in ServiceNow

Experience with GRC / IRM module as an added advantage

Experience in multi-org / global deployments and domain separation in ServiceNow

Understanding of vulnerability lifecycle management and incident triage frameworks