Development Consultant - NICE CxOne Platform

FUTURES AND CAREERSIndia

24 days ago

Job description

Job Summary :

We are seeking a skilled and experienced Development Consultant specializing in the NICE CXone platform with strong Java programming expertise.

The ideal candidate will design, develop, and maintain IVR / ACD call flows and custom integrations, driving enhanced customer engagement across voice and digital channels.

This role requires a blend of technical expertise, problem-solving skills, and effective collaboration with cross-functional teams.

Key Responsibilities :

Design, develop, test, and deploy call flows and routing logic using NICE CXone Studio and ACD scripting to optimize customer interactions.
Build and maintain seamless integrations between NICE CXone and third-party systems via Java and RESTful APIs.
Customize agent and customer experiences across multiple channels including voice, chat, email, and SMS.
Collaborate with business analysts, QA engineers, and operations teams to gather requirements, deliver solutions, and ensure quality.
Develop reusable scripts, templates, and components to streamline future development efforts.
Monitor, troubleshoot, and resolve issues related to call flow performance, logic errors, and integration failures.
Maintain thorough documentation, ensure proper version control, and facilitate knowledge transfer within the team.
Stay current with NICE CXone platform updates and best practices to continuously improve solution delivery.

Required Skills & Qualifications :

Bachelors degree in Computer Science, Engineering, or a related technical discipline.

Minimum 8 years of professional experience in NICE CXone (formerly inContact) call flow development and customization.

Strong proficiency in Java programming for backend logic and API integrations.

Deep understanding of contact center technologies including Automatic Call Distributor (ACD), Interactive Voice Response (IVR), call routing, screen pops, and agent scripting.

Hands-on experience with RESTful APIs, JSON, XML, and other web service protocols.

Knowledge of contact center operations, customer engagement metrics, and best practices.

Ability to work independently as well as in a collaborative team environment.

Excellent analytical, problem-solving, and communication skills.

Familiarity with version control systems and software development lifecycle (SDLC) processes

(ref : hirist.tech)

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