Customer Experience Partner

The Container Sales Customer Experience team manages the outfleet of old and total loss containers, selling them globally in over 70 countries. Responsibilities include handling after-sales activities, ensuring compliance with regulations, managing financial transactions, and addressing customer queries. The role requires seamless communication and coordination with stakeholders, training new joiners, driving process improvements and participating in business reviews. Strong analytical skills for handling large datasets and continuous self-development, especially in learning new technologies like Microsoft tools, are essential for success.

Key Responsibilities :

Customer Focus and Stakeholder Management

• Provide exceptional customer service and support to stakeholders.
• Handle customer inquiries and resolve issues in a timely manner.
• Ensure that process SOP remain updated and consult with the compliance team to adjust them to improve the process.
• Identify and propose customer experience improvements and service deliverables.
• Own the customer experience provision and continually improve its delivery.
• Develop and maintain effective relationships with customers, key stakeholders.
• Proactively assist with customer’s implementations.
• Conference call with the key customer / sale team members / customers to review performance / KPI as monthly basis.
• Communicate effectively with stakeholders from various countries.

Data Driven :

Teamwork :

Other Responsibilities :

We are looking for :

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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