Customer Care Executive

Description

We are seeking a Customer Care Executive to join our team in India. The ideal candidate will be responsible for handling customer inquiries, providing information about our products and services, and resolving any issues that may arise. This is an excellent opportunity for freshers or entry-level candidates to start their career in customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Resolve customer complaints and issues, ensuring customer satisfaction.
• Document interactions with customers and maintain detailed records of customer feedback.
• Collaborate with other departments to enhance customer experience and address issues effectively.
• Stay updated on product knowledge and company policies to provide accurate assistance.

Skills and Qualifications

Education

Bachelor of Business Administration (B.B.A), Company Secretary, Master OF Business Administration (M.B.A), 12th Class (XII)

Skills Required

Customer Service, Problem Solving, Time Management, Product Knowledge, crm software, Data Entry, Active Listening, Multitasking, Empathy, Adaptability