Senior Software Engineer - Java, Officer

The Excellence Engineering team is focused on driving customer success through proactive and responsive engineering support. The team handles complex engineering escalations and partners closely with product and support teams to deliver high-impact solutions.

Role Overview

We are looking for a motivated and technically curious Officer to join our Excellence Engineering team. This role is ideal for someone early in their career who is eager to learn, contribute to solving engineering challenges, and grow into a leadership role. You will support engineering teams in managing escalations, reviewing customizations, and improving observability and automation practices.

Key Responsibilities

• Assist in troubleshooting and resolving engineering escalations for the Charles River IMS platform.
• Support review and documentation of small-scale design and customization requests.
• Participate in customer interactions under guidance from senior engineers.
• Help investigate issues across Java and C# codebases.
• Monitor application and database performance using observability tools (e.g., Dynatrace , SolarWinds ).
• Contribute to automation initiatives using AI tools and scripting.
• Collaborate with product, support, and cloud teams to ensure smooth issue resolution.
• Maintain high standards of customer satisfaction through timely and effective support.

Required Skills & Experience

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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