Factory Manager (Icecream)

Role Objective

Serve as singular point of contact (SPOC) for operations and issues pertaining to product quality, food safety and production efficiency

Serve as HACCP team lead and set up the production facility to be eligible for HACCP & FSSC22000 certification

Build a process oriented culture of ‘continuous improvement’ to ensure targets related to the following are achieved :

Production capacity & productivity targets

Customer satisfaction in product quality & delivery

Food safety, hygiene and GMP

Maintenance efficacy

Employee satisfaction

Areas of Responsibility

Production

Ensure purchase orders received from customers (outlets, institutions, etc.) are delivered on time following all set procedures

Plan and schedule weekly production ensuring raw materials are stocked and resource allocated efficiently (raw materials, labels, packaging available & stocked, staffing allocated, etc.)

Build efficiency & productivity in production capacity through complete understanding of daily activities & demand forecasting through communication with relevant stakeholders

Follow through delegated responsibilities to supervisors and workers are carried out in a proficient manner

Ensure customer issues related to delivery, quality, complains are resolved promptly

Quality & Safety

Ensure GMP, food safety & hygiene are enforced in all areas of factory

Assist with drafting, training, implementing & enforcing Standard Operating Procedures

Maintain an up to date product specification sheet for all products

Maintain supplier specification & testing records

Active part of HACCP team to ensure accreditation and implementation timelines are met

Identify gaps in food safety & hygiene through regular mock recalls & internal audits and set measures & controls to ensure gaps are filled

Assist with presenting root cause analysis & preventive methods to management when issues related to quality, safety, hygiene & productivity arise

Liaises with external auditors to ensure activities are explained and non conformances are resolved promptly & effectively

Supervision & Training

Provide training to staff in all areas to ensure productivity targets are achieved, food safety, GMP & hygiene is followed

Complete hands on understanding of all unit operations pertaining to production & factory and train staff

Testing

Ensure analytical tests for raw materials and finished goods are performed for every batch

Maintenace

Ensure all equipment are functioning through implementing periodic maintenance duties

Coordinate with maintenance & service teams to promptly resolve breakdowns

Reporting

Report daily report to the management at the end of every day

Education & Experience

B.Tech in Food Science & Technology or related discipline preferred

3+ years of experience in a production planning, QA, QC role preferably in ice cream / dairy.

Proven successful experience in food safety programs is essential

Accountable, proactive, excellent communication; team player; motivating, honest