Support Engineer : Location Chennai, India

Company Description

Our Clients are a premier financial technology solutions provider, helping businesses unlock easy

bank connectivity, seamless enterprise financial management, and business intelligence insights.

They are looking for a skilled and motivated Support Engineer to join their team and play a key

role. Respond to questions / requests received from clients and resolve issues / problems in a timely manner within scope of responsibility and abilities

Role Description

This is a full-time, on-site role for a Support Engineer located in Chennai. The Support Engineer will be responsible for providing technical support, troubleshooting issues, handling customer support inquiries, and ensuring the smooth operation of various operating systems. Day-to-day tasks include resolving technical problems, providing timely and effective customer service, and maintaining technical documentation.

Candidates Must be Willing to Work in Rotational Shifts

Responsibilities :

• Monitor alerts received from systems and address or escalate as per established service levels
• Respond to questions / requests received from clients and resolve issues / problems in a timely manner within scope of responsibility and abilities
• Monitor and perform System maintenance activities as per guidelines provided
• Collaborate with cross functional teams on application / process / network troubleshooting and escalate to level 2 as per agreed SLAs.
• Escalate all unresolved issues timely as per established SLAs
• Follow established support processes
• Analyze and assist with automation of manual support tasks where appropriate using AI or Scripts
• Establish and maintain Code control for scripts using industry standard tools

Qualifications & Experience

Bachelor Degree in Engineering or Equivalent

Full time : 2-3 years of experience in IT Operations

Experience in the technology or IT industry is a plus

Technical Skills :

Soft Skills :

Interested candidates may please send updated resume to sankaran@kbsconsultants.com