Senior Principal Consultant – Technical Business Analyst (Integration with MuleSoft / EDI)

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant – Technical Business Analyst (Integration withMuleSoft / EDI)

Summary :

We are seeking a highly skilled and experienced MuleSoft / integration Business Analyst to join our team. The ideal candidate will have a strong background in MuleSoft and EDI technologies or similar integration technologies, as well as a deep understanding of business processes and requirements. The MuleSoft Business Analyst will be responsible foranalyzing and documenting business processes, identifying areas for improvement, and designing and defining solutions using MuleSoft / Integration tool with EDI focus. This is a critical role that will play a key part in driving our organization's success and growth.

Responsibilities :

Analyze and document current business processes and identify areas for improvement.

Analyzes business needs and designs business process flows in collaboration with the stakeholders, participating in areas such as, but not limited to documentation of business process diagrams, flowcharts, functional specifications, use cases, and user stories, BRD’s

Collaborate with cross-functional teams to ensure seamless integration of MuleSoft and EDI solutions.

Act as the liaison between the Customer business units and the IT support staff responsible for coordination of activities with SMEs, Business , Program Mgmt and IT teams.

Works directly with subject matter experts, vendors and partner organizations to deliver project milestones including requirements gathering, business process mapping, testing, documentation and training within complex technology and business solution programs.

Develop and maintain technical documentation and user guides

Create user stories using AGILE framework in tools like Azure Devops / JIRA

Create end to end data flow diagrams from source to target systems

Troubleshoot and resolve any issues related to MuleSoft and EDI systems

Provide training and support to end-users on MuleSoft and EDI tools

Stay updated on industry trends and best practices related to MuleSoft and EDI technologies

Participate in project planning and provide regular updates on project progress to stakeholders.

Establishes key performance indicators to evaluate progress, scorecards and dashboards in alignment with the business plans and objectives.

Qualifications

Minimum qualifications we seek in you!

Bachelor’s degree in computer science, Information Systems, or a related field

Experience as a Business Analyst, preferably in MuleSoft and EDI technologies

Exposure to MuleSoft and EDI concepts and similar tools

Experience with data mapping, data transformation, and data integration using MuleSoft and EDI tools

Excellent analytical and problem-solving skills

Strong communication and interpersonal skills

Ability to work independently and in a team environment.

Proven experience in project management and delivering projects on time and within budget

Preferred qualifications

Understanding of MuleSoft Cloud Platform or similar integration platform

Knowledge of EDI standards and protocols such as EDIFACT, X12, and AS2, SFTP

Experience with API development and integration

Familiarity with Agile methodologies

Experience with Salesforce integration using MuleSoft

Ability to write SQL queries and perform data analysis

Experience with other integration tools such as Dell Boomi or Informatica.