SAP Sales & Service Cloud Consultant

Job Title : SAP C4C Functional Consultant

Location : Bangalore, Coimbatore, Hyderabad, Pune

Experience : 6 to 8 Years

Job Description :

• Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2
• SAP CRM experience is desirable but not mandatory
• Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2
• Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.
• Actively participate in Presales RFP for solutioning of CX solutions.
• Prepare Business Requirement Documents (BRD) and functional specifications.
• Configure SAP Service Cloud V2 based on business needs (e.G., business roles, workflow rules, service levels, ticket management, etc.).
• Lead end-to-end implementation and coordination with component teams.
• Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured solution.
• Collaborate and work with team during project phases such as build, test, deployment, and hyper care.
• Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud V2 with SAP S4HANA, SAP CPI and Third party ERP's.
• Candidate should have deep understanding on SAP BTP Architecture for side by side extensions with SAP Sales and Service cloud V2.

Skills Required

Workflow Rules

Business Rules

User Roles & Authorizations

Service Levels & Categorization Schemas