Application Support Analyst

Application Support Engineer – CHN / HYD / CBE

Skills :

Excellent communication skills

Technical- Ticketing tool, active directory, windows server, customer support, international client / customer experience.

Job Description

• Bachelor’s degree in computer science or related field or equivalent experience
• Three or more years providing software solutions and consulting with customers in a software deployment role.
• Experience in providing advanced technical support in a customer-facing role.
• Strong troubleshooting skills and in-depth knowledge of Microsoft technologies
• Experience with : Microsoft .NET, XML, Java Script, PowerShell Script, SQL Queries, Microsoft Active Directory, SaaS, Citrix, VPN, networking, HL7, Azure technologies.
• Experience managing high priority technical issues and their associated communications.
• Four or more years of installation and support related experience with Windows 2012 , 2016, 2022 Server and Microsoft Terminal Services preferably in a customer-facing environment.
• Technical knowledge in the installation, configuration, and troubleshooting of Microsoft SQL 2014, 2017, 2019, 2022 Server environments.
• Very strong customer service and communication skills.
• Time management and project management skills
• Healthcare IT experience is a plus
• Perform installation, upgrade, and support activities with minimal disruption to the business while following standard change management policies.
• primary skills : windows 2022 Server environments, Microsoft SQL 2014, 2017, 2019, 2022 Server environments.
• Secondary skills : Networking, Microsoft Active Directory
• Product Support profile Must
• Need immediate joiner or less than 30 Days.
• Communication should be Good.