Senior Associate

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Associate / Sr. Associate – Voice / Chat Support Leading US FinTech

In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.

Successful candidates should possess experience in servicing US based customers, preferably in Banking, crypto Financial Crime and / or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns / behavior.

Responsibilities

Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to :

• Domain Experience : BFSI
• Channel Experience : Voice (International Voice Process)
• Work Experience : Relevant experience in International Voice process
• Communication & Comprehension Competencies : Versant Level 5 (58+) - during times of rapid hiring requirements, scores of 55-57 will be considered.
• Typing Speed : >

25 WPM

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills