Guest Experience Manager

Position Title : Manager – Operations & Sales

Location : Lower Parel, Mumbai

Reports To : Head of Operations – The Business Quarter

Position Overview

The Manager - Operations & Sales ensures the smooth running of TBQ’s daily operations while also supporting business development and client renewals. This is an operations-first role : managing facilities, guest services, and member experience to the highest standards. Alongside this, the role contributes to occupancy and revenue growth through relationship management, renewals, and targeted sales support. The ideal candidate is proactive, detail-oriented, and able to balance service excellence with commercial outcomes.

Key Responsibilities

Operations Management

• Oversee daily floor operations across TBQ, ensuring seamless service delivery for clients, members, and guests.
• Conduct regular readiness checks across office units, meeting rooms, restrooms, cafeteria, and wellness areas.
• Supervise front desk and facilities teams to maintain consistency in service and hospitality standards.
• Manage meeting room reservations, billing accuracy, courier handling, and call management.
• Maintain daily operational reports : client feedback logs, F&B and meeting room revenue sheets, inventory records, and renewal trackers.
• Coordinate payment collections for rentals, meeting rooms, and F&B services.
• Promote and support TBQ and Q Club events, ensuring member engagement.

Client & Guest Relations

Renewals & Retention

Sales Support & Business Development

Skills & Qualifications

exposure to sales or business development is an advantage.