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Success and Insights Manager
TuskrIndia30+ days ago
Job descriptionAt least 1 year in a client-facing role (Customer Success, Sales, Presales, or similar). Strong communication skills — listening, asking the right questions, and explaining clearly. An aptitude for quickly understanding popular SaaS tools (e.g., Cypress, Playwright, Jira, Make.com) and connecting them to customer challenges. Resourceful mindset — no spoon-feeding here; you should be able to dig into docs, ChatGPT, industry practices, or customer references to figure things out. Willingness to travel for customer visits. Self-starter who can work independently in a fast-paced SaaS environment. A chance to work at a fast-growing SaaS company where your insights directly shape the product. Exposure to both customer-facing and product-facing work. Competitive compensation.
Job Title : Success & Insights Manager
Location : Pune
The Role :
We’re looking for a Success & Insights Manager who thrives on conversations. Your mission : help customers and prospects succeed — and bring back the insights that make Tuskr better every day.
Responsibilities
- Work with prospects : Understand their testing challenges, explore the tools they use, and show how Tuskr can help.
- Work with customers : Learn how they use Tuskr, uncover gaps, gather industry insights, and build strong relationships that drive adoption and retention.
- Bring back insights : Research independently (e.g., how industries like hardware or medtech approach testing), analyze competitor products, gather references and networks, and share feedback with the product team to influence roadmap and growth.
- Be on the ground : Visit customers and prospects in person when needed.
Must Have
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