SpotDraft - Manager - Implementation & Onboarding

Description :

SpotDraft is revolutionising the way high-growth companies handle contracts.

Our CLM platform is designed to make contracting a breeze it's convenient, it's fast, and it's incredibly easy to use.

We're all about empowering legal teams with the tools and systems they need to unleash their full potential.

Don't just take our word for it industry giants like PhonePe, Chargebee, Unacademy, Meesho, and Cred are partnered with SpotDraft.

Our platform is a game-changer, saving legal counsels over 10 hours of precious time each week and helping them close deals 25% faster.

Join the SpotDraft revolution and discover the future of contracting!.

Job Summary :

The Implementation Manager will work with our newest customers, ensuring successful scoping, configuration and implementation of SpotDrafts product suite integrated with the clients internal tools or other third-party services.

The primary objective is to facilitate customers through the product configuration, integration, and training required to ensure successful rollout of the auxiliary integrated IT stack with SpotDraft for our customers.

To accomplish this, the Implementation Manager conducts requirement workshops with customers to optimize alignment of the integrations of various CRM / HRMS / Procurement / Ticketing tools to SpotDrafts product functionality and then manages end-to-end project management with the customers collaborating with the engineering, product and integrations team at SpotDraft.

Key Responsibilities :

• Understand client requirements and maintain client and partner relationships.
• Manage projects with an organized approach and ensure objectives are met within pre-agreed timelines.
• Document integration processes and best practices.
• Provide technical assistance to clients with customizations.
• Implement SaaS products.
• Work with SSO, API, CRM, HRMS, and ticketing tools.
• Collaborate and communicate effectively with engineering and product - 2-7 years of SaaS Implementation experience.
• Excellent communication skills, both oral and written.
• Proficiency in MS Excel, PowerPoint, and Word.
• Strong interpersonal skills.
• Results-oriented mindset, motivated by success.
• Good understanding of the data analytics lifecycle.
• Ability to multi-task.
• Enthusiastic team player with an innovative approach.
• Capability to thrive in a fast-moving environment.
• Open to working in the US time zone at our Bangalore office.

Working at SpotDraft :

When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company.

We set each other up for success and encourage everyone in the team to play an active role in building the company.

We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals.

Our Core Values :

Our business is to delight Customers We're all about making our customers happy.

Their success is our success.

Be Transparent :

Be Direct : We believe in open communication and honest feedback.

Be Audacious : We're not afraid to think big and take risks.

Outcome-Oriented : We're focused on results.

We set ambitious goals and work tirelessly to achieve them.

Be 1% Better Everyday : We're always learning and growing.

We strive to grow continuously.

Elevate Each Other : We lift each other up and celebrate each other's wins.

We're stronger together.

Bring Passion :

Take Ownership : We're passionate about what we do, and we take ownership of our work.

We're committed to making a difference.

SpotDraft is an equal-opportunity employer.

Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.

(ref : iimjobs.com)