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Intugine Technologies - Account Manager

Intugine Technologies - Account Manager

Intugine TechnologiesDelhi, India
30+ days ago
Job description

Role :

  • Prepare long-term and short-term goals and account objectives for the team.
  • Estimate and establish cost parameters, budgets, campaigns, and potential ROI.
  • Supervise account management and strategies.
  • Communicate with major clients on a regular basis, handle complaints and suggest solutions with innovative ideas to meet client needs in a timely and effective manner.
  • Propose pricing models based on customers needs and product usage.
  • Prepare proposals and detailed costing prior to negotiation with clients.
  • Act as the liaison between clients and internal teams for the constant development of new products.
  • Set up presentations with CXOs to discuss technical solutions.
  • Identify gaps in the overall Business and take new initiatives to bridge those gaps.

What youll need :

  • 5-6 years of client-facing, revenue management and quota carrying experience.
  • Excellent communication and presentation skills and ability to maintain relations with senior executives from the clients side.
  • Ability to understand and the hunger to learn more about technology-based products.
  • Key Responsibilities :

  • Manage and grow relationships with assigned client accounts, serving as the primary point of contact and trusted advisor.
  • Understand client business objectives, challenges, and industry trends to proactively identify opportunities for adding value.
  • Drive revenue growth by upselling and cross-selling solutions, products, and services aligned with client needs.
  • Coordinate with internal teams including sales, product, operations, and delivery to ensure seamless execution of client requirements.
  • Develop account plans, track performance against targets, and report regularly on account health and opportunities.
  • Negotiate contracts, renewals, and commercial agreements to achieve favorable outcomes for both the client and the organization.
  • Resolve client issues promptly by liaising with relevant teams and maintaining a focus on client satisfaction.
  • Ensure timely delivery of projects and services within agreed-upon SLAs and quality standards.
  • Monitor client feedback, conduct periodic reviews, and drive continuous improvement initiatives.
  • Stay updated with market trends, competitive landscape, and emerging client requirements to shape account strategies.
  • Support the business development team with case studies, references, and client insights to win new opportunities.
  • Key Skills and Qualifications :

  • Proven experience in account management, client relationship management, or sales within IT services, technology, or related industries.
  • Strong understanding of account planning, sales cycles, and client engagement models.
  • Excellent communication, presentation, and interpersonal skills with the ability to influence and build trust at senior levels.
  • Demonstrated track record of achieving revenue growth, meeting targets, and driving account expansion.
  • Strong problem-solving abilities and aptitude for handling complex client requirements.
  • Knowledge of CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics for pipeline and account management.
  • Ability to manage multiple accounts simultaneously while maintaining attention to detail.
  • Strong negotiation skills and experience handling commercial discussions.
  • Self-motivated, proactive, and capable of working independently or in team environments.
  • Bachelors degree in Business, Marketing, or related field; MBA is preferred.
  • Preferred Qualifications :

  • Experience managing large enterprise accounts or global clients.
  • Exposure to IT solutions such as cloud, digital transformation, ERP, or managed services.
  • Industry certifications in sales / account management (Strategic Account Management Association programs)
  • (ref : iimjobs.com)

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