Locations Delhi, Mumbai, Bangalore
Role :
- Prepare long-term and short-term goals and account objectives for the team.
- Estimate and establish cost parameters, budgets, campaigns, and potential ROI.
- Supervise account management and strategies.
- Communicate with major clients on a regular basis, handle complaints and suggest solutions with innovative ideas to meet client needs in a timely and effective manner.
- Propose pricing models based on customers needs and product usage.
- Prepare proposals and detailed costing prior to negotiation with clients.
- Act as the liaison between clients and internal teams for the constant development of new products.
- Set up presentations with CXOs to discuss technical solutions.
- Identify gaps in the overall Business and take new initiatives to bridge those gaps.
What youll need :
2-5 years of client-facing, revenue management and quota carrying experience.Excellent communication and presentation skills and ability to maintain relations with senior executives from the clients side.Ability to understand and the hunger to learn more about technology-based products.Key Manage and grow relationships with assigned client accounts, serving as the primary point of contact and trusted advisor.
Understand client business objectives, challenges, and industry trends to proactively identify opportunities for adding value.Drive revenue growth by upselling and cross-selling solutions, products, and services aligned with client needs.Coordinate with internal teams including sales, product, operations, and delivery to ensure seamless execution of client requirements.Develop account plans, track performance against targets, and report regularly on account health and opportunities.Negotiate contracts, renewals, and commercial agreements to achieve favorable outcomes for both the client and the organization.Resolve client issues promptly by liaising with relevant teams and maintaining a focus on client satisfaction.Ensure timely delivery of projects and services within agreed-upon SLAs and quality standards.Monitor client feedback, conduct periodic reviews, and drive continuous improvement initiatives.Stay updated with market trends, competitive landscape, and emerging client requirements to shape account strategies.Support the business development team with case studies, references, and client insights to win new opportunities.Key Skills and Qualifications :
Proven experience in account management, client relationship management, or sales within IT services, technology, or related industries.Strong understanding of account planning, sales cycles, and client engagement models.Excellent communication, presentation, and interpersonal skills with the ability to influence and build trust at senior levels.Demonstrated track record of achieving revenue growth, meeting targets, and driving account expansion.Strong problem-solving abilities and aptitude for handling complex client requirements.Knowledge of CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics for pipeline and account management.Ability to manage multiple accounts simultaneously while maintaining attention to detail.Strong negotiation skills and experience handling commercial discussions.Self-motivated, proactive, and capable of working independently or in team environments.Bachelors degree in Business, Marketing, or related field; MBA is preferred.Preferred Qualifications :
Experience managing large enterprise accounts or global clients.Exposure to IT solutions such as cloud, digital transformation, ERP, or managed services.Industry certifications in sales / account management (e.g., Strategic Account Management Association programs).(ref : iimjobs.com)