Security Managed Services Engineer (L1) - (CLMS) or (IRM)

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to / support on project work as and when required.

What you'll be doing

• Assessment and management of Data Protection breaches under the direction of the Senior Manager, Data Breaches and Issues and in collaboration with members of the Information Rights team and other units as needed (including working with the Data Protection Officer and the senior managers to notify the Information Commissioner’s Office of reportable personal data breaches)
• Adhere to SOPs, customer Run Books and standard processes to ensure a globally consistent delivery whilst also proposing changes and improvements to these standards
• Utilise and document best practices and amend existing documentation as required
• Security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics.,
• Utilise a broad range of skills in LAN technologies, Windows and Linux O / S’s, and general security infrastructure.
• Ensure usage of knowledge articles in incident diagnosis and resolution
• Perform defined tasks to inform and monitor service delivery against service level agreements and maintain records of relevant information
• Need to take backup for all SOC devices on daily basis and need to move the backup to external storage.
• Firewall policy optimization & fine tuning based on the Algosec firewall analyser.
• Maintain the firewall policy security rating above 95%
• Perform version upgradation, patch update & SOC device restoration.

Academic Qualifications

Certificate - PCNSE

Workplace type : About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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