ServiceNow Integration Specialist

About the Role :

We are looking for four experienced ServiceNow Integration Specialists with strong hands-on expertise in integrating ServiceNow with SAP using Integration Hub, custom connectors, and Event Management. The ideal candidates will have a solid understanding of enterprise integration patterns, data flow design, and ServiceNow platform capabilities along with REST APIs, Webhooks etc.

Key Responsibilities :

Design, develop, and implement ServiceNow - SAP integrations leveraging Integration Hub, custom spokes / connectors, and MID Server where required.

Work on bi-directional integrations - SAP to ServiceNow and ServiceNow to SAP - ensuring smooth and reliable data exchange.

Configure and manage Event Management, including alert rules, connectors, event mapping, and correlation rules.

Collaborate with SAP and ServiceNow functional / technical teams to analyze business requirements and deliver robust integration solutions.

Develop and manage custom connectors, REST / SOAP APIs, Webhooks, and data transformations within ServiceNow.

Troubleshoot integration-related issues, ensuring data integrity and system reliability.

Maintain documentation for integration design, data mappings, and process flows.

Adhere to ServiceNow best practices and participate in code reviews, performance tuning, and system optimization.

Required Skills & Qualifications :

5 - 8 years of IT experience, with at least 4+ years in ServiceNow development / integration.

Proven hands-on experience with ServiceNow Integration Hub and custom connector development.

Strong experience in SAP to ServiceNow and ServiceNow to SAP integrations (including IDocs, BAPIs, or RFCs).

Working knowledge of Event Management, CMDB, and Discovery within ServiceNow.

Proficiency in REST / SOAP API development, Webhooks development, JSON, XML, and authentication mechanisms (OAuth, Basic Auth, etc.).

Good understanding of ServiceNow architecture, update sets, and platform security.

Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications :

Experience with ServiceNow MID Server configuration and monitoring.

Familiarity with ServiceNow ITOM, Flow Designer, and Orchestration.

Basic understanding of SAP modules and data structures.

ServiceNow Certified System Administrator (CSA) or Integration Hub Specialist Certification preferred.