Project Manager (CRM)

Role : Project Manager

Skill : Project management, CRM.

Mode : Hybrid

Experience : 8 to 12 years

Job Location : Bangalore

Educational Qualification : Bachelor’s Degree in Computer Science, Information Systems, or a related field. Equivalent experience may be considered.

Job Overview

The Project Manager plays a critical role in driving successful delivery of moderately complex projects, particularly those involving CRM platforms such as Salesforce. This role requires a strong technical foundation, excellent communication skills, and the ability to lead cross-functional teams. The ideal candidate should also demonstrate the ability to lead transformation initiatives across diverse teams within a large and complex architectural ecosystem. Experience in managing transformation programs involving multiple vendors, including participation in RFI and RFP processes, is essential.

Roles & Responsibilities :

Validates the project scope, plans and schedules for moderately complex projects; adheres to metrics for project success and begins to suggest appropriate metrics; provides input to and applies standards (e.g. delivery process, roles and responsibilities, operational norms, compliance).

Identifies risks to program success and escalates to management as necessary.

Manages project delivery process, scope, and costs of moderately complex projects under broad supervision; drives completion of the project.

Manages stakeholder relationships; develops and executes communication plan.

Manages change by identifying impacts of the project, building awareness and support for change within the organization, and contributing to development of training.

Evaluates project results against success metrics; recommends or implements changes to processes, resources and solutions that improve productivity and end product.

Consistently delivers established team reporting and guidance metrics.

CRM Technical Expertise :

Deep understanding of Salesforce (Sales Cloud, Service Cloud) or other CRM platforms designed for Go-to-Market teams. Ability to translate business needs into scalable technical solutions.

Transformation Leadership :

Proven experience leading transformation initiatives across complex architectural ecosystems involving multiple teams and systems.

Vendor Management :

Hands-on experience managing vendor relationships, including leading RFI and RFP processes, evaluating proposals, and coordinating multi-vendor delivery.

Stakeholder Engagement :

Strong interpersonal skills with the ability to build trust and influence across Sales, Business Development, Marketing, and IT teams.

Communication :

Outgoing personality with excellent verbal and written communication skills. Able to tailor messaging to technical and non-technical audiences.

Project Delivery :

Skilled in managing scope, timelines, and budgets for moderately complex projects. Familiar with Agile and Waterfall methodologies.

Problem-Solving :

Analytical mindset with the ability to anticipate issues, assess risks, and implement effective solutions .

Change Management :

Experience in driving organizational change, including impact analysis, training, and adoption strategies.

Reporting & Metrics :

Ability to define, track, and report on success metrics that align with business goals.

Skills & Abilities :

CRM Experience : Minimum 5 years of hands-on experience in software and / or product development on Salesforce platforms (Sales Cloud, Service Cloud) or other enterprise CRM systems.

Transformation Projects : Demonstrated experience leading transformation initiatives across large, complex ecosystems involving multiple teams and technologies.

Vendor Engagement : Proven track record in managing vendor relationships, including leading RFI and RFP processes and evaluating proposals.

Certifications :

Project Management Professional (PMP) – highly regarded.

Certified ScrumMaster (CSM) – preferred for Agile environments.

Salesforce certifications (e.g., Administrator, Platform App Builder, or Consultant) – a strong plus.

Methodologies : Familiarity with Agile, Scrum, and Waterfall project management methodologies.

Communication & Leadership : Strong leadership presence with excellent communication and stakeholder management skills.