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SDC Team Lead
ConfidentialBengaluru / Bangalore11 days ago
Job descriptionOngoing management of the operational performance of your team to deliver KPIs Manage capacity and scheduling, dividing and assigning work between team members Ensuring your team has all the skills and resources needed to be successful in their role Setting clear goals and expectations for individual and team performance Foster a culture of continuous improvement to refine team processes and procedures Support recruitment and hiring initiatives Coach and mentor individuals to meet career via structured career development conversations Provide continuous performance feedback and facilitate periodic formal performance reviews Drive and own initiatives that make the team a warm and welcoming place to work Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements, you are encouraged to apply The preferred qualifications are a bonus, not a requirement Been performing well in your current role for a minimum of 9 months At least 1-2 + years experience leading operations teams Excellent interpersonal and communications skills Exemplary planning and time management skills Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results Previous experience mentoring others and are able to constructively provide feedback to others Ability to motivate the team and keep them engaged in an otherwise structured process Proven ability to be subject matter experts in the relevant line of business Previous experience in a team lead or people management role prior experience in customer service or internal / external user-facing operations You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users This expectation may vary depending on role, team and location For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible Stripe does not yet include pay ranges in job postings in every country Stripe strongly values pay transparency and is working toward pay transparency globally Show more Show less
What you'll do
- You will manage a small team of Associates
- You will act in a player-coach capacity and are accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise
Responsibilities
Who you are
Minimum Requirements
You have :
Pay and benefits
Skills Required
Communications Skills, Management, Stakeholder Management
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Team Lead • Bengaluru / Bangalore