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Service Desk Expertise
beBeeNetworkKannur, Kerala, India15 hours ago
Job descriptionFamiliarity with network concepts (TCP / IP, LAN, WAN, DNS, DHCP, VPN). Experience with network devices such as routers, switches, firewalls, and wireless access points. Knowledge of diagnostic tools (e.g., Wireshark, PRTG, SolarWinds). Excellent problem-solving skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills.
Job Title : Service Desk Expertise
Job Description
As a skilled Service Desk Expertise , you will play a pivotal role in overseeing and maintaining our network infrastructure.
Key Responsibilities :
- Monitor the network infrastructure (routers, switches, firewalls) for optimal performance, security, and availability.
- Provide initial support for network incidents and service requests, escalating to higher levels as necessary.
- Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
Required Skills and Qualifications
Technical Skills :
Personal Qualities :
Additional Information
This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
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Service Desk • Kannur, Kerala, India
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