Customer Service Managers (International Voice) - Trivandrum

Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution!

Location : Trivandrum, Kerala (Onsite role)

About Us :

At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels.

Role Overview :

As our Customer Service Manager, you’ll be the cornerstone of our patient care team. You’ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.

Requirements :

• Any Bachelor’s degree
• 4-7 years of relevant work experience in international voice process or international sales or similar roles
• Strong Communication : Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.
• Industry Experience : Prior experience in Healthcare, Hospital, Automotive, Insurance, Banking, Education or Sales or relevant sectors.
• Analytical Proficiency : Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.
• Operational Enhancement : Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
• Quality Improvement : Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
• Willing to perform night shift (10 : 30 PM to 7 : 30 AM) from our office premises at Elippode, Trivandrum.

Salary : 25,000 to 45,000 INR per month

Benefits of Joining : Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.Interested in discussing compensation and benefits? Call us at 9061161927 . To apply, send your resume to [email protected]