Service Desk QA

Description

We are seeking a Service Desk QA professional to ensure the quality and efficiency of our service desk operations. The ideal candidate will have experience in quality assurance, with a strong focus on testing service desk processes and improving customer satisfaction.

Responsibilities

• Conduct quality assurance testing on service desk operations to ensure adherence to company standards.
• Develop and maintain testing plans, test cases, and test scripts for various service desk processes.
• Identify, document, and track defects and issues in the service desk workflow.
• Collaborate with service desk teams to provide feedback and recommendations for process improvements.
• Prepare and present reports on QA findings and performance metrics to management.
• Participate in team meetings and contribute to the overall service desk strategy.

Skills and Qualifications

Skills Required

Test Automation, Scripting, Api Testing, Bug Tracking, Performance Testing, Sql Queries, Regression Testing, Incident Management, Knowledge Base, Servicenow